The last twelve months have brought about extraordinary change to the consumer landscape. Customers have been forced to change how they shop, how they work, and how they interact with others.
Covid-19 has led to changes in our behaviours, motivations and lifestyle across many areas of our lives, including how we bank, and how we interact with bank branches.
Restrictions have meant fewer visits and movement towards digital channels for many consumer groups. But how much of this change is permanent? How will consumers engage with branch moving forward?
In this paper we explore the Future of Branch in a post-Covid world. We’ll highlight how different customer segments are likely to engage with branch in the future, who is more likely to return versus who will be a multi-channel customer, and how you should be supporting your customers long-term.
Download the report now to find out more.