FOR THE UTILITIES INDUSTRY
Download our fact sheet to discover how Vulnerability Indicators can help utilities companies support their vulnerable customers.
DELIVER THE RIGHT CUSTOMER EXPERIENCE, EVERY TIME, WITH VULNERABILITY INDICATORS
According to the National Audit Office “A significant number of vulnerable consumers are particularly susceptible to bad outcomes or experiences from regulated services such as energy, water and telecommunications.’’
Vulnerability Indicators has been created to help Utilities organisations better identify groups of vulnerable customers and ensure they are receiving the right service for their needs.
With Vulnerability Indicators, you can:
Identify customers at risk of disconnection due to debts.
Identify customers who may not have access to digital services.
Support customers who may be unaware of the benefits of changing tariffs.
FIND OUT MORE
To find out more about how you can leverage Vulnerability Indicators to deliver the right support to your customers, download our Vulnerability Indicators for Utilities fact sheet.