VULNERABILITY INDICATORS

FOR THE UTILITIES INDUSTRY

Download our fact sheet to discover how Vulnerability Indicators can help utilities companies support their vulnerable customers.

DELIVER THE RIGHT CUSTOMER EXPERIENCE, EVERY TIME, WITH VULNERABILITY INDICATORS

According to the National Audit Office “A significant number of vulnerable consumers are particularly susceptible to bad outcomes or experiences from regulated services such as energy, water and telecommunications.’’

Vulnerability Indicators has been created to help Utilities organisations better identify groups of vulnerable customers and ensure they are receiving the right service for their needs.

With Vulnerability Indicators, you can:

AVOID DISCONNECTIONS

Identify customers at risk of disconnection due to debts.

DIGITAL ASSISTANCE

Identify customers who may not have access to digital services.

FAIR PRICING

Support customers who may be unaware of the benefits of changing tariffs.

FIND OUT MORE

To find out more about how you can leverage Vulnerability Indicators to deliver the right support to your customers, download our Vulnerability Indicators for Utilities fact sheet.