VULNERABILITY INDICATORS

FOR THE FINANCIAL SERVICES INDUSTRY

Download our fact sheet to discover how Vulnerability Indicators can help financial services organisations support their vulnerable customers.

DELIVER THE RIGHT CUSTOMER EXPERIENCE, EVERY TIME, WITH VULNERABILITY INDICATORS

Following the FCA's launch of a consultation to guide firms on the fair treatment of vulnerable customers, there is an increased expectation on regulated industries, such as financial services, to be ensuring that vulnerable customers are receiving the right service for their needs.

Vulnerability Indicators has been created to help Financial Services organisations better identify groups of vulnerable customers to improve the outcomes, support Corporate Social Responsibility, and provide insight into regulatory obligations. 

With Vulnerability Indicators, you can:

IDENTIFY & MONITOR

Understand the potential number of vulnerable customers

DIGITAL ASSISTANCE

Identify customers who may require assistance with access to digital services

CUSTOMER EXPERIENCE

Provide extra support when communicating with vulnerable customers

FIND OUT MORE

To find out more about how you can leverage Vulnerability Indicators to deliver the right support to your customers, download our Vulnerability Indicators for Financial Services fact sheet.