VULNERABILITY INDICATORS

FOR THE PUBLIC SECTOR

Download our fact sheet to discover how Vulnerability Indicators can help you to support vulnerable customers.

DELIVER THE RIGHT CUSTOMER EXPERIENCE, EVERY TIME, WITH VULNERABILITY INDICATORS

Vulnerable and at-risk residents are particularly susceptible to harm or disadvantage because of their situation, especially where someone’s position means that they struggle to access essential services.

But how do you best identify these people? How do you communicate and engage with them? And how should you prioritise and deliver services to meet their needs?

Vulnerability Indicators help public sector organisations better identify groups of vulnerable residents in order to be able to target them with appropriate assistance, in order to provide them with the right service for their needs.

With Vulnerability Indicators, you can:

IMPROVE CUSTOMER EXPERIENCE

Improve service delivery for at-risk and vulnerable groups.

PROVIDE THE RIGHT ASSISTANCE

Identify residents who may not be digitally connected and who cannot pay bills online

UNDERSTAND
THE IMPACT

Understand the number of residents who may be affected by closure of council run services.

FIND OUT MORE

To find out more about how you can leverage Vulnerability Indicators to deliver the right support to your customers, download our Vulnerability Indicators for Public Secotr organisations fact sheet.