Vulnerability Indicators for the Financial Services industry

What's inside?

The introduction of the FCA’s Consumer Duty requires financial services firms to put the customer at the heart of their organisation.

This ever-increasing focus on consumer protection means it is more essential than ever for financial services organisations to understand your customers, to be able to identify those that are potentially vulnerable, and to ensure you are providing the most appropriate service experience and delivering positive outcomes for each customer.

CACI’s Vulnerability Indicators enables Financial Services organisations to better identify groups of vulnerable customers, to improve the customer experience and ensure each customer is receiving the appropriate level of support and being sold the correct products.

To find out more about how we’ve created Vulnerability Indicators and how you can leverage it to help you support the consumer duty requirement, download our product overview.